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Alert Settings & Configuration

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Written by AT Ops
Updated over 9 months ago

Equipment Type Settings

Users have access to an Equipment Types page within a Location. From this page, users can view and edit each Equipment Type's Alert settings.

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The Alert settings can be defined when a new Equipment Type is being created or edited individually through the create and edit forms:

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Please note that Alert settings cannot be defined when bulk creating Equipment Types. However, once you bulk create your Equipment Types, you can then bulk edit them to update the alert settings (see below).

The Alert settings can be bulk edited using the bulk edit action:

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The Alert settings can also be edited within the table by clicking the "Pencil" icon and then clicking into a specific cell:

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Layered Settings Logic

Equipment With vs Without Equipment Type

For all Locations, the following logic is used when Alert conditions are met (e.g. an Equipment moves offsite after hours):

  • If the Equipment does not have any Equipment Type defined, all Alerts will be considered disabled for this Equipment.

  • If the Equipment does have an Equipment Type defined, the Alert Types will adhere to the Location and Equipment Type settings.

Location vs Equipment Type Settings

The Location level settings are the highest level settings.

  • If an Alert Type (e.g. motion detected after hours) is disabled at the location level, this Alert Type will be considered disabled for all the Equipment at that Location whether or not it is enabled for the Equipment Type. This allows users a quick mechanism to disable an alert they do not want to receive.

  • If an Alert Type (e.g. motion detected after hours) is enabled at the Location level, the system will use the Equipment Type settings to determine if the Alert is enabled or disabled.

Recipients

For all Equipment Types, the system uses the email and SMS recipients defined at the Location's Alert Rules page.

Zone Alert Settings

Zone entry and exit alerts also depend on the Zone settings defined when creating and editing zones

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